Home Refund Policy
Refund Policy
Change of Mind Returns
We understand that sometimes you may change your mind. If so:
- You may return most non-medicated products within 14 days of receiving your order.
- Items must be unused, sealed, and in their original condition and packaging.
- A valid proof of purchase (receipt or order confirmation) must be provided.
- You will be responsible for return postage unless the item was faulty or sent in error.
Do you have a eye care question?
Please call us on 020 8672 2158, or email vision@pearlchemistgroup.co.uk, and we’ll be happy to help!

